Questions we are asked most

Off-road builds and customization, parts sourcing and installation, suspension installation, repair and tuning, maintenance inspections and general mechanical repairs including work such as timing belts and water pumps.

No. General maintenance and mechanical repair work is offered as well. Ask staff to confirm suitability for your specific vehicle when you send a request.

Customer-supplied parts are accepted case by case, with different charging and no shop warranty on the part itself. See the customer-supplied parts policy and call the shop for current rates.

No. The shop does not apply those coatings. Coating claims go through the manufacturer or coating provider, and the shop can help with documentation.

There is no published line card at the moment. Send a parts request with your vehicle details and the brands or part you are after, and staff will reply with options.

No. Requests are reviewed by staff, who then contact you to agree scope and confirm a date and time. Nothing is booked automatically.

Vehicle year, make and model, what you would like done or the symptom you have noticed, and how to reach you. Photos, mileage, trim and existing modifications are optional but helpful.

Monday to Friday, 9:00 a.m. to 5:30 p.m. Closed weekends and statutory holidays. All appointment times are Pacific time (America/Vancouver).

Canada-wide shipping is available on eligible orders, with freight quoted for the order and signature on delivery. Ask for a quote with your address and the parts you need.

Selected drop shipping into the U.S. is possible through AEV, Steer Smarts, COMEUP, Long Range America, MetalCloak and Freedom Recovery Gear. Eligibility depends on the brand and item, so request a quote first.

On international orders the customer is responsible for customs, duties and taxes. See the customs, duties and taxes policy.

Cash, Visa, Mastercard, Debit, e-transfer, Certified cheque. Please confirm with the shop when arranging payment.

The shop has previously referred customers to a third-party financing provider. The current terms and referral link are being re-confirmed, so no amounts or terms are published here. Send a financing enquiry and staff will tell you what is available today.

The shop aims to be competitive on price. There is no price-match guarantee.

Installation and repair labour carries a 12 month or 25,000 km warranty, whichever comes first, with limitations where a repair has been altered or damaged. Contact the shop about any concern. Read the full labour and installation services policy.

Contact the shop before using or installing a part you suspect is defective. There is an initial return-window replacement process, and later claims go through the manufacturer. Removal and installation costs are not covered.

Returns need authorization (an RGA) and fall inside a 30-day window, with excluded goods, special-order restrictions and condition requirements. A restocking fee applies. The exact fee is being confirmed by the owner, so please contact the shop for the current figure before returning anything.

Yes, dealership build and upfitting packages are available. Email info@adamsoffroadshop.com or send a dealership enquiry with the vehicles and objectives involved.

Wholesale and dealership program enquiries go to info@adamsoffroadshop.com.

Training covers driving techniques, recovery and trail safety for a range of experience levels. Dates, locations and pricing vary by session. Send a training enquiry and staff will confirm what is running.